Refund Policy

1. Summary

• Perfect Photo AI sells one-time credit packs. Credits are spent each time you run an AI generation (images, videos, edits, upscales, captions, clips, brand kits and other AI tools).
• Once you have used credits from a purchase to generate anything with AI, that purchase is not refundable, including when you are not satisfied with the result or find it not useful.
• Failed generations are refunded: if a generation fails and produces no output, the credits it used are returned to your balance.

2. Why used credits are not refundable

Every generation runs on paid third-party AI models and compute the moment you submit it, and the cost is incurred whether or not you like the result. AI output is creative and probabilistic: the same prompt can produce different results, and a result may not match what you had in mind. Dissatisfaction with the style, quality, accuracy or usefulness of a completed generation is therefore not grounds for a refund. You can try the editor with free signup credits before buying, and each model shows its credit cost before you generate.

3. Failed generations

• A generation counts as failed when it ends with an error and no image, video or other output is delivered to your account (for example a provider outage, timeout, or a request rejected by the model).
• Failed generations are refunded as credits to your Perfect Photo AI balance, usually automatically within minutes. They are not refunded as money to your payment method.
• If a generation failed and your credits were not returned, email us within 30 days with the date and what you were generating, and we will check our records and return them.
• A generation that completed and delivered output is not a failed generation, even if the output is not what you wanted.

4. When we refund a payment

• Unused purchase: you may request a full refund within 14 days of purchase if none of the credits from that purchase have been used. Credits are spent from your balance as a whole, so if you have used more credits than you had before the purchase, the purchase counts as used.
• Billing errors: duplicate charges, or a payment that did not add credits to your account, are refunded in full.
• Approved refunds go back to the original payment method through our payment processor, Dodo Payments, and usually arrive within 5 to 10 business days. The refunded credits are removed from your balance.
• Where the law of your country gives you rights that cannot be waived, this policy does not limit them. By starting a generation, you ask us to provide the digital service immediately and acknowledge that any statutory right of withdrawal ends once credits are used.

5. What is not refundable

• Purchases from which any credits have been used to generate content.
• Completed generations you are unhappy with, including results you later deleted.
• Credits spent on content that was blocked or removed for breaking our Terms of Service.
• Free credits (signup bonuses, promotions), which have no cash value.
• Requests made more than 14 days after purchase, except billing errors.

6. Records we keep

To process refund requests and payment disputes, we keep a record of each purchase (date, amount, plan, the version of these terms you agreed to at checkout) and of each generation (date, tool, model, credits used, and whether it completed or failed). These records are kept even if you delete the generated files, and may be shared with our payment processor or your bank if a payment is disputed.

7. Chargebacks

Please contact us before disputing a charge with your bank; most issues are resolved quickly. If a chargeback is filed for a purchase whose credits were used, we will provide the records above to contest it, and we may suspend the account while the dispute is open.

8. How to request a refund

Email [email protected] from the email address on your account, with the purchase date and the reason for the request. We reply within 3 business days.